You asked, we answer

James B.
Join the conversation with the Zipt team

Zipt, our free calling app, has been out for a couple of months now. During that period, you sent us lots of questions about Zipt, its features and plans for the future. We decided to answer a couple of questions that you have been asking the most. So let’s jump right into it!

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I DIDN’T GET THE SMS VERIFICATION NUMBER. HOW CAN I MAKE IT WORK?
Zipt connects to your phone number, so it requires a valid number to work. During the SMS verification phase, please make sure you enter a mobile number that can send and receive messages. Once you do that, you will receive a verification code you need to enter in the application. If you’re positive that you’re entering the right number, but you’re still not getting the code, send us an email with your mobile number and country code to support@zipt.io.

I USED ALL OF THE CREDITS. HOW CAN I RECHARGE THE APPLICATION?
There are a couple of ways to recharge your application credits. Go to the application menu and click on TOP UP. You will be presented with a variety of choices - credit cards, Paypal and Google wallet. Vouchers are currently not available, but they’ll be in the near future. When you choose your preferred method of payment, just click on the amount of credits you want to add, and your account balance will be automatically updated.

IS THERE SOME WAY TO GET CREDITS FOR FREE?
Of course there is. You can use your referral link to invite your contacts to start using Zipt and get up to $50 when they register. Your referral code is placed inside the application. Go to the menu, click on Invite and then choose Refer and Earn. When new users register with your referral link, you will also get additional 10% of credits every time they TOP UP their account.

WHAT DOES THE AUTO TOP UP FUNCTION DO?
AUTO TOP UP is a function that will automatically recharge your Zipt Out credits using your preferred method of payment, so you never run out of them. It’s most useful if you’re frequently making international calls to landlines or people that don't have Zipt installed. If you want to make free international calls to them, probably the best option would be to invite them to start using the application.

WHERE CAN I SEE THE RATES FOR INTERNATIONAL CALLS?
Zipt enables you to make free calls to anyone who uses the Zipt application, but you might need to call someone who still isn’t using it. With Zipt Out, you can make cheap international calls to mobiles or landlines anywhere in the world. You can find the exact rates for every country on our website or inside the application. Enter the menu and click on Rates and choose the country you want to call. There you’ll find all the details.

WILL YOU BE ADDING SOME NEW FEATURES TO THE APPLICATION SOON?
We’re constantly working on improving Zipt, and we have a couple of big things right around the corner. The first, and probably the biggest one since we launched Zipt, is the implementation of video calls. We’re actually in the final stages of testing and this feature should be out in a bit. Just like the entire Zipt app, video calls will also work on 2G and other slower networks. Keep following our blog, as we’ll post the announcement as soon as it’s out!

If you have more questions you’d like us to answer, contact us on our Facebook or Twitter page, and we’ll do our best to help you out!

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